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All Items are pre-order
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All Items are pre-order
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All Items are pre-order
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All Items are pre-order
Shipping & FAQ
The details on how your pretty pieces make their way to you.
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Do you offer in-person pick-ups?
Yes! Local pick-ups are available in Northern New Jersey. Simply select “In-Store Pickup” at checkout. The listed timeframe will show as 5+ days, however items are pre-order only and will be ready at a later date.
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Do you offer refunds or exchanges?
At this time, Pretty Department does not offer refunds. All sales are final. Please double-check your shipping address and all pertinent details before completing checkout.
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When will my pre-order arrive?
Pre-orders allow you to secure your pretty pieces in advance. Kindly expect a shipping window of up to 60 days.
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What should I expect when my items ship?
Shipping is fulfilled through our trusted shipping partners. Once your order has been processed, it will be shipped immediately with tracking details provided. Once shipped, all delivery inquiries should be directed to the shipping carrier. We cannot manage any aspect of shipping once items have been dispersed.
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Can I make changes to my order before they ship?
Order adjustments may only be requested within 24 hours of the original purchase. Please double-check your shipping address and all details before completing checkout.
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Can I change my address after something has shipped?
Once your order has been transferred to our shipping partners, it is no longer within our control. Please ensure your shipping address and all order details are accurate before completing checkout.
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How do pretty pieces fit? Are they true to size?
Our designs are uniquely crafted for a snug, tailored, body-contouring fit. Please review the size chart carefully and consider sizing up if you’re unsure.
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Can I place a bulk or custom order?
Absolutely. Bulk and custom orders are available; please reach out to us directly via email at info@theprettydept.com for details.
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How does a Pretty Dept. gift card work?
Pretty Dept. gift cards are sent digitally by email and include a unique code to redeem online.
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Can I wear Pretty Dept. if I'm not a member of Alpha Kappa Alpha Sorority, Incorporated®?
Absolutely! Pretty Dept pieces are inspired by the trailblazing women of the organization, but are not limited to them. Be sure to review each item carefully for any identifying details, such as ivies or other sorority-inspired elements that may appear in select designs.